Roll-N-Play Official Policies:
REFUND/CANCELLATION POLICY: A valid credit card is required to guarantee and pay for your Roll-N-Play party reservation. There will be a $25 cancellation fee for all parties or events cancelled after payment is received. There will be a $75 cancellation fee for all parties or events canceled after payment is received and within 30 days of your scheduled event. NO REFUND in the event of a 2 hour party reservation being canceled within 14 days of your event. NO REFUND in the event of a 3+ hour Event reservation being canceled within 30 days of yourevent. Roll-N-Play will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
FORMS OF PAYMENT: Major credit cards accepted. Checks are acceptable, but must clear prior to the event.
CONFIRMATION OF SCHEDULING A PARTY: Once a date has been requested and confirmed by us for availability at least 50% deposit is required within a 7 day period to hold that date. If no payment is received within the 7 days, we reserve the right to consider that date still open.
TRAVEL/FUEL SURCHARGE: A Fuel surcharge will apply for all locations in excess of 25 miles of zip code 28104.
LOCATION: The customer is required to provide a relatively flat, safe area for the Mobile Theater to park. Street fronts are preferable. Our truck and trailer combination is very long and we will need a minimum of 45 feet of space to park. If you do not have enough space, we recommend that you contact your local church or recreation center. If the location is deemed unsafe for the customers, players or other guests at time of arrival, Roll-N-Play will request an alternative location be provided. If an alternative location cannot be found, we will allow the event to be rescheduled, but a $50 fee will be assessed in this event. We will park on driveways only if we can do so safely and there is enough room for the truck and trailer to maneuver into the driveway.
SEVERE/INCLEMENT WEATHER: The Roll-N-Play was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not cooperate with your scheduled party. In the event of severe weather, (lightning, extreme temperatures, very high winds, flooding and/or extremely heavy rains, snow or ice) we reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your event and you are aware in advance, (pending or anticipated large-scale storm, severe thunderstorm) please notify us to begin the rescheduling process.
SUPERVISED CHILDREN: Although you are welcomed to, Roll-N-Play does not require a parent to be present inside the trailer, although one must be available on the grounds if needed. We will provide a knowledgeable Game Coach who will assist your child/children in making sure that their party is the party of the year!
ALCOHOL/DRUGS: Alcohol is not permitted. We reserve the right to refuse, cancel or shut-down an event when the consumption of alcohol creates a disturbance. Drugs of any sort will not be tolerated in or around Roll-N-Play’s equipment. Any observed use of illegal drugs/narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately and Law Enforcement being contacted.
SMOKING: Roll-N-Play does not allow smoking in or around our mobile game theater. Please keep any smoking activity away from the theater.
DAMAGE/INJURY: Roll-N-Play or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Roll-N-Play reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage the client and/or their guests. Roll-N-Play or their staff will not assume responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK: Roll-N-Play does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES: While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may use these photos on the Roll-N-Play FaceBook Page and/or our web site. If you do not wish photos from your event to be published, please advise our Game Coach.
TIPS: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
VIDEO GAME RATINGS: Roll-N-Play will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event there will be an area on your booking page to notify us of that fact.
By booking any party, you agree to our official policies.