Frequently Asked Questions

QUESTION: How do I do this? How do I look into booking a party?
ANSWER: Use our Check Dates/Book Now page and send in your date and time and we’ll respond letting you know if it is available. Just confirm and that’s it!

QUESTION: How do I know the trailer can come to my house?ANSWER: Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill, we can come. Otherwise, you can divert us to a nearby park, church or parking lot!

QUESTION: Will the kids know what to do?
ANSWER: That’s why we bring our Game Coach! He/She helps the kids along, inspires and instructs. We make sure it’s the party of the year!

QUESTION: Should I be concerned about the types of games for kids?ANSWER: If you have such concerns, inform the Game Coach upon arrival and he/she will make sure that the gaming is appropriate. Otherwise, he/she will follow the lead of the guest(s) of honor and make sure they are having the time of their lives!

QUESTION: What about bad weather?
ANSWER: Although we are climate controlled, if weather conditions are extreme we reserve the right to reschedule. (Example : extreme temperatures, snow, ice,  freezing rain, storm warnings, etc.)

QUESTION: What time should I make the party?
ANSWER: We suggest that you tell your guests that the party is one hour or half-hour before our arrival time — that way they eat first & they all see the grand arrival of our mobile video game theater!

QUESTION: What if too many people show up to the party? Is there an extra charge?
ANSWER: Our Game Theater can comfortably hold 16 gamers, but we can rotate players for large events.  Contact Us with any questions.

QUESTION: Do I request certain games?
ANSWER: We always bring the full video game library to every event and your Game Coach will listen to and make suggestions to make your event successful. We do request that if you want “M” rated games you send us an e-mail or list them in the comments section when booking.

QUESTION: Do I tip the Game Coach?
ANSWER: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He/she tutors, inspires and entertains. Tipping for service is a great idea, but not required.

QUESTION: Do I have to pay for the party in advance?
ANSWER: Our reservations go quickly. We will contact you after receiving your booking information and confirm availability, then we will arrange for deposit with you.

NOTE: Once a date has been requested and confirmed by us for availability at least 50% deposit is required within  a 7 day period to hold that date. If no payment is received within the 7 days, we reserve the right to consider that date still open.

QUESTION: How do the invitations work?
ANSWER: As soon as you confirm and pay for your party on line, we mail invitations to you.

QUESTION: What time will you be arriving?
ANSWER: The Game Coach arrives in plenty of time to be setup and start your party at the designated start time. Normally between 10-20 minutes ahead of time.

QUESTION: Where can I view your official policies?
ANSWER: You can view them here.

 

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